DELIVERY & REFUND POLICY

Order Cancellations

Cupcake Delivery.ca offers a full refund if an order is cancelled or modified with at least 72 hours notice. For multiple corporate orders or orders with edible images, there are no cancellations unless more than 7 days are given, and a fee will be charged for work already performed. Defective products, incorrect orders and an error made on Cupcake Delivery's behalf will be reissued or refunded.

Delivery Damage or Delays

We will not guarantee or refund any packages damaged or delayed in delivery due to the recipient not being home or conditions beyond our control. These factors may include, but are not limited to: weather, traffic delays, mechanical error, strikes, or inaccurate shipping information. Please make sure you check your delivery information before checkout.

For all deliveries to a building without a concierge, a phone number for the recipient is required. If a resident is not home the package will be left if the driver deems there is a safe place to leave the package. The driver will leave a message as to where they left the package. If there is no location to leave the package a redelivery fee will be incurred. Furthermore, if the concierge does not accept the package a redelivery fee will be incurred.

Sender Information

In the event a sender does not include a name of who the gift was from, and if the person calls to ask, we will give the first name only of the sender.